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Help & FAQs

Frequently Asked Questions

Ordering FAQ

What methods of payment do you accept?

We accept PayPal, MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.

I made a mistake with my order, can I change it? 

We process orders as fast as possible so you get your order quickly. Unfortunately, because of this any requests to change an order must be submitted before the item is processed. 

My address is wrong, what do I do?

Email us asap at info@softyabode.com as soon as possible. Due to how we process orders it may be to late to change the address, in which case we'll resend it for free to domestic address up to one time. International orders will need send additional payment to cover additional shipping charges.
 

My order was marked as delivered but never arrived.

Sometimes orders are marked by the post office as delivered, but don't actually arrive until the following week day. If 24 hours goes by and your order still does not arrive, please contact info@softyabode.com

Can I include a gift card to go with my purchase?

Yes, you can include a request for a gift card.  On the order page there is an area for notes.  That is where you enter your message for the gift recipient.

I forgot to apply my coupon what do I do?

You can send a request to info@softyabode.com and she will be happy to add your coupon.  Please note, that you can only use one coupon code per customer, per order.

Returns FAQ

How do I return a product?  

Please visit our Return Policy page here.

Do I have to pay to ship a returned item?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

How do I track my order?

A shipping confirmation email with a tracking number will be sent to you once we ship your item. It usually takes 3-5 business days to process orders.

Why hasn't my order shipped?

Generally, orders are shipped for delivery within 3-5 business days of purchase. The continental United States should arrive within 7-15 business days.

When will I get my purchase?

Generally, orders are shipped for delivery within 3-5 business days of purchase. ... the continental United States should arrive within 7-15 business days. There are instances where the product may be on backorder.  In those instances, we do our best to notify you.